Customer Relationship Management

Optimise sales and service processes with SAP CRM Solutions Marketing

Improve your entire customer processes in the areas of marketing, sales and service with SAP CRM Solutions (on-site and in the cloud). Our SAP CRM Rapid Deployment Solution provides you with preconfigured, best-practice scenarios that we implement for you within 8 weeks at a fixed price. For you, a quick start with a full SAP CRM system that can always be further expanded.

Take advantage of our many years of experience: we optimise your SAP CRM processes!

Optimised sales

  • All customer activity at a glance
  • Lead-to-Order process
  • Easy access to all customer information
  • Focus on the right customers
  • Smartphone and tablet integration; apps for

    management and field service

Optimised marketing

  • Campaign Plan with budget and success monitoring and Campaign Calendar
  • Targeted campaigns
  • Multi-wave campaigns (automated)
  • Response-tracking moods and trends on social media integration

Optimised service

  • Service requests and incidents
  • Creation of service and repair contracts
  • Service and maintenance contracts with generating operational plans
  • Mobile integration of service technicians

Optimised analyses

  • Pipeline Performance Analyses (Sales)
  • Campaign Performance Analyses (Marketing)
  • Analyses of complaints (Service)
  • Dashboards for quotes, orders and sales-cycle