Service Catalogue Management
Complete categorisation of all IT services
“How well are the business process supported by the services of your IT organization?”
IT’s most important goal today is supporting value-creating business process optimally with IT services. The often wide array of services from an IT department for applications and infrastructure needs to be bundled into a service catalogue. This lets them break down costs, uses and requirements for services, and categorize them clearly.
“Can your users get service quickly and without problems?“
Besides categorizing all IT services, it is great for simplifying and accelerating the preparation process of these services for the employee or department. A service-oriented IT organization stands out when it shows exceptional client-orientation and high cost transparency based on defined services and support processes.
“How innovative and forward-thinking is your service portfolio with regard to IT governance and IT management?”
The IT service portfolio needs to continue developing as business processes and technological innovations advance. Resource management needs to be oriented to compliance directives and legal requirements (key word: temporary employment). When hiring external service providers based on work contracts, standards also need to be put in place.
“Are you able to answer the following questions on all IT services?“
- What individual services are comprised in an IT service?
- Who is involved in the provision of services?
- Who is responsible, and to what degree?
Why Service Catalogue Management with cellent?
While others are focusing solely on describing IT services for operations management, we at cellent provide an overall view in Service catalogues, since IT services aren’t there for themselves. They describe services, are created by IT organizations, are subject to Compliance directives, have requirements and include a range from IT portfolio to operations management.
Our Service Catalogue Management navigates through existing service organizations and consolidates service-relevant information.
With our Service Catalogue Management, we offer a holistic method to create service catalogues in a unified, efficient way. We promise you a very flexible solution that will always be oriented to your corporate goals and requirements.
Our standardized process model
- In an initial three-day workshop, we determine the catalogue structure and the definition of any characteristics of structural elements (see image).
- The scope and content of the service module are described, the service catalogue is developed and pilot service is established.
- Billing done by choice of actual cost used or fixed price.